Due to the nature of our handmade products, we cannot accept returns. With that being said, we want you to be happy with every purchase and will do everything we can to ensure your satisfaction.
Alkimi.in will offer a replacement or a shop credit in certain circumstances. Please contact us with any concerns about your purchase so we can address them promptly.
Alkimi.in is not responsible for any additional shipping costs incurred for returns or exchanges, and we do not assume responsibility for reimbursement or compensation of any returned packages lost in transit without proof of delivery.
If you experience any problems with your order (did not receive it, it isn't what you were expecting, etc.) please contact us so that we can make it right.Please remember the products you are buying are handmade and 100% natural, so they will have slight variations from batch to batch and some naturally-occurring defects that will have no adverse effect on the performance of the product but may be purely cosmetic (ex: pitting on surface of wax). If an item arrives damaged, please contact us immediately to let us know. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.